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Whether you have a question, feedback, or concern, we are here to provide the support you need.

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Whether you are looking for a specific financial product or service, exploring partnership opportunities, or have any other commercial enquiries, our team is committed to finding the best solutions for your business needs.

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If you have any enquiries regarding latest AFS news, media interviews, sponsorship opportunities, or general communications, our team is ready to assist you.

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Complaints

At AFS our customers are our priority. We take all disputes and complaints from our customers and business partners very seriously and, as such, all complaints are dealt with promptly and fairly.

AFS will endeavor to address all complaints within twenty (20) business days.

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Escalation Channels

If you are not satisfied with your complaint resolution, you may escalate your complaint via the escalation channels listed below within thirty (30) business days from our response.

Contact us by post mail

Customer Service and Excellence Unit,

Arab Financial Services Company B.S.C. (c),

PO BOX 2152

Manama, Kingdom of Bahrain

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Our offices

Find us at these locations

Bahrain - Headquarters

Level 12 & 14,

Harbour Tower East,

Bahrain Financial Harbour

Manama

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United Arab Emirates

Dubai Supreme Court Complex,

Umm Hurair 2,

Deira,

Dubai

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Egypt

Plot Number: B-39,

Street 90 (North),

Fifth Settlement,

New Cairo

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Sultanate of Oman

Office 425, Level 4,

Al Fardan Heights,

Ghala,

Muscat

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